If you want to return one or more products, fill out the form you find at the bottom of this page. We remind you that, without authorization, we cannot proceed with the return.

How do I return a product?

To return a product, you have to use the form at the bottom of this page.
Customer services will authorise the return.
You must return the product within 14 days from the moment of acceptance of the return.
You can use a courier of your choice or instruct us to send our courier to collect the package; in the latter case, the return costs are free.
The chosen method of return must be indicated on the return form.

What happens after the product is returned?
Once goods have been returned, Ferplast will check the condition of the product. Subsequently, the refund will be issued within 14 days and will be made with the same payment methods chosen by the user during the purchase.
If the product is not in perfect condition, the actual value will be refunded upon receipt.

Do I have to pay the shipping costs for returns?

No, you don’t. The return costs are free. Large aquariums are an exception, for which a fee may be charged.