How much time do I have to return an item?
You have 30 days from the date of delivery to return an order.
Do I have to pay return shipping costs?
The return shipping cost is free for all products except spare parts. The cost of returning spare parts is £8.00.
How can I return a product?
-fill in the form at the bottom of this page to request authorisation to return the product.
-wait for the return acceptance email.
-prepare the package using the original packaging, taking care to remove all labels related to the previous shipment.
-paste on the package the label you received by e-mail.
-go to a collect plus point (https:///www.collectplus.co.uk/find-a-store)
*Note: We remind you that without authorization we cannot proceed with the return.
How and when will I receive the refund?
After checking the status of the item, you will be issued a refund with the same payment methods that you chose at the time of purchase.
Fill in the form below to start the returns process: